Collections Staff - Kisaran

Join Infomedia Nusantara as a Collections Staff in Kisaran, Asahan, and play a pivotal role in maintaining strong customer relationships while ensuring timely debt recovery. This contract-based position offers a dynamic work environment where you will utilize digital tools and customer service skills to recover outstanding payments efficiently. With a focus on communication and problem-solving, you will contribute to the financial health of our clients.

Infomedia Nusantara is a reputable company in the media and advertising industry, known for its innovative solutions and commitment to customer satisfaction. As a Collections Staff, you will work closely with our sales and finance teams to ensure that our clients' outstanding payments are recovered in a timely manner. This role is perfect for individuals looking to make a difference in the financial recovery process while developing their skills in customer service and relationship management.

📋 Tanggung Jawab Pekerjaan

• Contact customers to remind them of outstanding payments and negotiate payment plans.
• Follow up on unpaid invoices and escalate non-paying accounts to management as needed.
• Utilize CRM software to track and manage customer accounts and payment statuses.
• Provide excellent customer service by addressing customer concerns and resolving payment issues.
• Prepare and submit reports on collections activities and recovery rates.
• Collaborate with the finance and sales teams to ensure a seamless recovery process.
• Stay updated on industry trends and best practices in debt recovery.
• Adhere to company policies and procedures related to collections and customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or customer service roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Knowledge of financial regulations and debt recovery practices.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Certification in collections or customer service is a plus.
• Familiarity with the media and advertising industry is a bonus.

🛠️ Keahlian

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