Customer Service Associate (Voice & Non-Voice) - Urgent Hiring

Join our dynamic team as a Customer Service Associate and play a pivotal role in delivering exceptional support to our valued clients. This is an exciting opportunity to make a meaningful impact in the healthcare sector while enjoying competitive compensation, comprehensive medical benefits, and a supportive work environment in Bali. At Private Advertiser, we are committed to providing top-notch customer service and ensuring our clients receive the best possible experience. In this role, you will be responsible for handling both voice and non-voice customer inquiries, resolving issues efficiently, and ensuring customer satisfaction.

As a Customer Service Associate, you will work closely with our team to provide timely and accurate responses to customer queries. You will use tools like Zendesk and Freshdesk to manage and track customer interactions, ensuring that every issue is addressed promptly. This role offers a unique opportunity to grow and develop your skills in a fast-paced and innovative environment. We are looking for a proactive and detail-oriented individual who is passionate about delivering excellent customer service.

📋 Tanggung Jawab Pekerjaan

• Handle both voice and non-voice customer inquiries through various channels such as phone, email, and chat.
• Resolve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
• Manage and track customer interactions using tools like Zendesk and Freshdesk.
• Provide timely and accurate responses to customer queries, ensuring clear communication.
• Collaborate with the team to ensure seamless customer support and resolve complex issues.
• Maintain a high level of professionalism and confidentiality in all customer interactions.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Stay updated with the latest industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in a healthcare or related industry.
• Proven ability to handle high volumes of customer inquiries with a focus on quality and efficiency.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Good knowledge of healthcare terminology and processes.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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