Digital Customer Experience Specialist - Fintech Industry

Join Sigma Global Technology as a Digital Customer Experience Specialist in the dynamic Fintech Industry and play a pivotal role in shaping exceptional customer interactions. In this contract-based position, you will leverage cutting-edge digital tools like Zendesk, Salesforce, and Google Analytics to enhance customer satisfaction and loyalty. Based in Jakarta Pusat, you'll work closely with our team to implement innovative solutions that drive customer engagement and retention. This is your chance to make a significant impact in the rapidly evolving fintech landscape.

At Sigma Global Technology, we are a leading technology firm specializing in digital transformation for financial institutions. Our mission is to empower businesses with cutting-edge solutions that deliver exceptional customer experiences. As a Digital Customer Experience Specialist, you will be at the forefront of this mission, working on projects that range from customer service optimization to data-driven decision making. With a focus on continuous improvement, you'll have the opportunity to grow your skills and contribute to our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement customer experience strategies using tools like Zendesk, Salesforce, and Google Analytics
• Collaborate with cross-functional teams to enhance customer satisfaction and loyalty
• Create and maintain comprehensive customer experience dashboards and reports
• Conduct customer surveys and interviews to gather insights and feedback
• Stay updated with industry trends and best practices in digital customer experience
• Provide training and support to customer service teams on best practices and tools
• Work closely with product and engineering teams to ensure customer needs are met

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum of 3 years of experience in customer experience, digital marketing, or related field
• Proven experience with customer experience platforms like Zendesk, Salesforce, or HubSpot
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in English, both written and spoken
• Familiarity with data analysis tools like Google Analytics, Tableau, or Power BI
• Certification in customer experience or digital marketing is a plus

🛠️ Keahlian

Lowongan Terkait