Customer Service Trainer

Join PT Berkah Giat Jaya as a Customer Service Trainer and play a pivotal role in shaping the future of our customer service team. This is an exciting opportunity for a passionate professional to develop and deliver high-impact training programs that enhance customer satisfaction and operational efficiency. In Tangerang, you'll be part of a dynamic team dedicated to delivering exceptional service and continuous improvement.

As a Customer Service Trainer, you'll design and conduct training sessions using real-life scenarios and industry-standard tools like Zoom and Microsoft Teams. You'll work closely with our customer service representatives to ensure they have the skills and knowledge to handle any situation with professionalism and efficiency. This role offers a unique chance to grow within a company that values innovation and employee development.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver comprehensive training programs for customer service representatives, focusing on communication skills, problem-solving, and customer satisfaction.
• Conduct training sessions using Zoom and Microsoft Teams to reach a wider audience and ensure consistent delivery of training materials.
• Create and update training materials, including manuals, guides, and presentations, to keep the training programs current and relevant.
• Evaluate the effectiveness of training programs through feedback sessions and performance metrics.
• Collaborate with the customer service team to identify training needs and provide ongoing support.
• Stay updated with industry trends and best practices to continuously improve training programs.
• Mentor and coach customer service representatives to help them develop their skills and achieve their career goals.
• Participate in team meetings and contribute to the development of company-wide customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in training and development, preferably in the customer service industry.
• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and presentation skills.
• Proficiency in using Zoom, Microsoft Teams, and other training software.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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